MTN Nigeria is a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. With over 35 million subscribers and counting, MTN Nigeria Communications Limited is the largest subsidiary in the MTN Group – Africa’s leading mobile telephony company with operations in 21 countries in Africa and the Middle East.
MTN Nigeria is recruiting
Job Title: Regional Account Partner
Department: Enterprise Solutions
Location: Lagos
Job Description:
Key Account Management
- Establish and maintain effective business relations/ partnerships- with clients.
- Build an in-depth knowledge of the client’s operating environment, business drivers, objectives, strengths and challenges to be able to develop and implement solutions to meet their strategic needs.
- Assist client’s in understanding the value proposition and differentiations of the MTN data products and services.
- Handle all customer requests for service successfully including fault reports and billing queries.
- Develop a contact strategy; create and maintain an account development plan for each of the allocated accounts.
Business Development
- Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
- Sales Management
- Oversee the completion of the end-to-end sales process – from client prospecting to bill delivery.
- Prepare and present all sales and contractual documentation to the customer, compliant to the MTN standards.
- Ensure full integration of quality management processes within all sales activities for the allocated regional accounts, ensuring effective deployment on a day to day basis.
Business Analysis
- Conduct research on potential customers and potential spend profile using the data mining system.
- Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the regional sales department.
- Use relevant metrics and measures to routinely monitor performance against targets and take appropriate actions to ensure targets are met and exceeded.
- Provide sales performance data to support management decision – making.
Others
- Support the Sales Regional Manager in developing sales plans by providing professional advice and input.
- Ensure integrated channel management supported by appropriate systems such as the CRM; use knowledge management to increase the professionalism of account management.
- Prepare weekly and monthly regional sales status reports.
Job Conditions:
Standard MTNN working conditions May be required to work extended hours / weekends Tool of Trade Vehicle will be required for the Job A valid drivers license May be required to work extended hours /overtime/weekends 80% of work is carried out on the field National travel and a valid drivers license. Constantly on the road prospecting for new clients and selling more services to existing clients
Reporting To: Regional Manager, Sales
Required Skills:
- First Degree in Business Administration, Commerce or any other related discipline
- Four years work experience including:
- Experience in the sales environment of a telecommunications company, preferably customer-facing
- Exposure to strategic planning
Employment Status : Permanent
Qualification:
First degree in Business Administration, Commerce or any other related discipline
This vacancy expires on 6th October 2011.
